introduction Grand Maple Optical takes its responsibility to protect your personal data and strictly comply with applicable laws very seriously. We solemnly promise to properly manage, protect and process your personal data in accordance with this policy. This policy applies to all personal data we collect from you through our platform.
Please read and review this policy, which tells you how we collect, use, process and disclose your personal data. We may also collect and process your personal data subject to any exemptions from applicable law which are not exhaustively set out in this policy. We believe this policy will help you to make an informed decision when considering whether to provide us with any of your personal data.
For the understanding of Grand Maple Optical's personal data protection policy ("this policy"), the following terms used in this policy have the following meanings:
"Applicable Law" means the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and its subsidiary laws and regulations (as amended from time to time);
"Apps" means Grand Maple Optical's mobile applications on iOS and Android;
"Personal Data" means any data, whether genuine or not: (a) based on (i) that data; or (ii) that data and other data that we hold or are likely to have access to (including our data in records (which may be updated from time to time)) that can identify a specific individual, or (b) is defined as "personal data" or "personal data" under applicable law;
"Platform" means Grand Maple Optical's applications, social media and websites, and any other websites or applications we may own or operate from time to time;
"Retail goods and services" means the sale or offer of any goods or services (whether through physical or online channels or any other medium now known or possible in the future) in connection with: dining, restaurants, food delivery, groceries and household goods, General merchandise, health and beauty, pharmaceutical products, perfume and cosmetics, wine and spirits, cigarettes and cigars, stationery, books and paper products, candy and toys, clothing, shoes, baby products, pet products, fashion accessories, bags and luggage, jewellery, watches, furniture, plants and accessories, sports and leisure equipment, telephones and mobile devices, electronic and electrical equipment, computer software and games, fuel, tutoring, guidance, house cleaning, doorman services, landscaping and plant maintenance services, Agricultural services, part-time housework, plumbing services, locksmiths, barbering and hairdressing services, gym and fitness services, laundry services, florists, meal delivery services, towing services, automotive services, building maintenance, business information services, business support services, brokerage services, conference and exhibition management services, consulting and market research services, supply chain management, event and project management services, gaming services, advertising and public relations services, media production services, entertainment services, banking, lending, investment and financial services, collection Debt agency, trust services, valuation services, secretarial services, data storage and management services, courier services, shipping services, graphic and interior design services, legal services, medical services, physiotherapy, accounting, auditing, bookkeeping and taxation services, engineering services, Architectural design services, surveying and mapping services, equipment leasing services, hotel services, insurance services, Internet services, telecommunications services, testing services, photography services, printing and publishing services, property management services, real estate agency and management, security services, home inspection services, warehousing services, utility services, oil and gas distribution, money transfer services, travel agencies and tourism services, airlines, cruise ships, limousines, taxis, trucks and other transportation services, hospitals and nursing homes, child care services, funeral services, casino services, Survey Services, Retail Solutions, Retail Services and Wholesale;
"Social Media" means Grand Maple Optical's pages and accounts on third-party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+;
"Website" means the Grand Maple Optical website www.grand-maple.com; and
"Grand Maple Optical, or us" means Grand Maple Optical Ltd.
We may collect personal data from you during our business relationship with you. The personal data we may collect includes your name, contact information, mailing and delivery address, email address, birthday, network and device information, your shopping or browsing behavior, facial image, voice recording (customer service call) and your Any personally identifiable information you provide to us in any form you submit to us or in any other form of interaction you have with us. We will notify you when we need your personal data. If it is necessary to provide personal data, please note that if you do not provide us with such personal data, we may not be able to provide our services to you. We may also ask for other personal information that is not marked "required", and you can provide such personal information completely voluntarily (but please note that such personal information will be used to enhance our understanding of our platform and users, in order to provide better products and/or services).
If you submit personal data of third parties to us, you represent to us that you have obtained the consent of such third parties to provide us with their personal data for the relevant purposes.
If you (1) click "Yes" on our Policy pop-up or any web form on any of our online platforms that references this Policy, or (2) submit your Personal Data to us when registering for an account on the Site, By (3) browsing our website, or (4) ordering any of our products and services, you agree to the terms of this policy.
We may update this policy to ensure that it complies with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the terms of this policy as updated from time to time. We will endeavor to notify you of any material changes to this Policy by email or a notice on our website.
How do we collect your personal data? We collect your personal data as follows:
You register an account on the website or Apps; your use of any of our related services, such as subscribing to our newsletter, product notifications; you browse our products and services or otherwise interact with our websites and Apps; you accept our cookies on your device; you interact with our customer experience team or other representatives, for example, through our web forms, emails, phone calls, letters or face-to-face meetings; You interact with us through our social media, such as liking our posts, commenting on our posts, sending us private messages on our social media; your participation in our promotions, sweepstakes, events or any request by us to solicit additional personal data, such as customer surveys; We receive referrals from business partners and third parties, for example, who refer you to joint promotions or collaborations or to redeem coupons you purchase through them; Your authorized representatives submit your personal data to us for any purpose for which you have authorized them, such as purchasing our products or services for delivery or gifting to you; Our third party analysts and other service providers provide us with your personal data, which they collect and process and disclose to us in accordance with their independent privacy policies; or you voluntarily submit your personal data to us for any reason personal information. We generally do not collect your credit card information, either to process your payment or for customer service purposes. Your credit card details will be collected, processed and stored directly by our third party payment processors in accordance with their terms of use and privacy policy. We do not store any of your credit card details. However, we may collect your bank account details to process refunds.
Please also note our Cookies Policy regarding the collection and use of data by third-party cookies and trackers on our Websites and Apps.
We may also collect your personal data where consent is not required by applicable law.
Please ensure that all personal data submitted to us is complete, accurate, true and correct, otherwise it may result in us being unable to provide you with the products and services you requested.
How do we use your personal data? We may use and disclose your personal data for the following purposes necessary to provide you with our products and services, including:
Register and maintain your account and verify your identity or age; process your order for products or services, and process or collect payment for your order; deliver or fulfill a product or service you have purchased, including calling or texting you with our courier to get your delivery instructions; Process your return or refund in accordance with our Terms of Service; Provide you with support services and features related to your account, such as saved lists in your shopping cart, wish lists, brand or product notifications; Communicate with you regarding (i) your inquiries, requests and feedback, (ii) material changes to our Website or Apps Terms of Service, this Policy or other terms and conditions, and (iii) related to the operation of your account matters; Personalize and improve your customer experience when you visit the Website and Apps, such as prioritizing products and services in your search results or content; monitor and ensure compliance with our Terms of Service, including with regard to dispute resolution; Comply with (i) internal risk controls, (ii) the terms of our use of payment processing, financial or banking services, such as in relation to credit card disputes, fraud, billing errors, or (iii) any applicable laws; and by conducting activities such as debugging, statistical analysis To optimize our website and Apps, to ensure the proper functioning of our website and Apps, and to improve their functionality. (collectively, the "Designated Purposes")
In addition, we may use and disclose your personal data for the following purposes:
Send you marketing materials about our retail goods and services (if applicable), any promotions related thereto or about the Platform; sending you promotional materials about retail goods and services (if applicable) from our business partners who offer such retail goods and services (if applicable), including sending promotional emails with your order; To send you advertisements on the Platform or other websites, Apps or online platforms about our retail goods and services (if applicable) that may be of interest to you; Allow businesses to send you advertisements for their retail goods and services (if applicable) that may be of interest to you; To provide you with our additional or value-added services, such as Grand Maple Optical NOW; invite you to our private client events; process your participation in our promotions, sweepstakes, events or any request by us to solicit additional personal data, such as customer surveys; To process your participation in loyalty or redemption programs of our business partners; To conduct market and customer research, analysis or tracking; Promote our products and services on our Platforms; Manage the administrative and business operations of Grand Maple Optical and comply with internal policies and procedures; To improve your customer experience at all touchpoints, train our customer experience team, such as recording and monitoring calls; and for any specific purpose in relation to a particular product or service (we will notify you separately on the relevant product or service webpage); (collectively, the "Additional Purposes")
We may also use (a) other purposes reasonably related to the stated purpose and (where relevant consent has been obtained and maintained) additional purposes; or (b) where consent to such use is not required by applicable law. your personal data.
Note: We cannot use your personal data to send you any promotional materials without your consent. If you have given us your consent, you may withdraw your consent in accordance with Section 6 below (“Request to Withdraw Consent”). If you withdraw your consent to our use and processing of your personal data for specified and additional purposes (other than in relation to sending you promotional material), we may not be able to continue to provide you with relevant products, services or benefits in connection with our promotions .
Who will share your personal data? In connection with our use of your personal data for specified or additional purposes, we may disclose your personal data to our:
employees, consultants, temporary workers; Grand Maple Optical marketplace sellers who offer and deliver products or services you order through the Site or Apps; payment processors who process your payments on the Site and Apps; logistics providers, such as courier services, to deliver your order; Business partners who maintain accounts with you independently for loyalty or points redemption programs (such as AirAsia BIG Loyalty Programme, NTUC Plus!, CapitaStar, etc.); business partners or suppliers dealing with any promotions, events or services organized by us; Professional consulting and advisory bodies that provide legal and other consulting and advisory services; agents, contractors or service providers who provide us with operational services, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other related services that require them to collect, use or disclose your personal data; and any other person to whom you authorize us to disclose your personal data. We may also disclose (a) other purposes reasonably related to the specified purpose and (where relevant consent has been obtained and maintained) additional purposes; or (b) where consent is not required by applicable law for such disclosure. your personal data.
We will endeavor to limit the disclosure of your personal data to the minimum necessary to fulfill the specified or additional purposes.
How can I access or correct my personal data? You can check or correct your name, email address, birthday, delivery and billing address, contact number and other personal data.
For personal data that you cannot correct by logging into your account on the website or Apps, you can use our customer feedback form (available at https://www.grand-maple.com/contact/) or email here request access to and correction of such personal data from our data protection officer. We may ask you to provide additional information to confirm your identity before allowing access or making corrections.
We will endeavor to respond to your personal data access and correction requests within 30 days. If we are unable to meet this deadline, we will notify you as soon as we are able to provide the information or make corrections. Please note that certain types of personal data access and correction requests may be exempt under applicable law.
Please note that we may charge a reasonable fee to process your personal data access request.
We will send your corrected personal data to each other person or entity to whom Grand Maple Optical disclosed such personal data within one year of the date of correction, unless such person or entity does not need it for any legal or business purpose. Such corrected personal data, or your consent with us: subject to your consent, we may disclose corrected personal data only to specific organizations to whom we have disclosed such personal data within one year before the date of correction send.
Request to withdraw processing If you wish to withdraw your consent for us to send you sales, marketing or promotional material, please notify us as follows:
Withdraw your consent to receive promotional text messages: please follow the steps provided in the promotional text messages to unsubscribe; Withdraw consent to marketing or promotional emails: Please click on the unsubscribe link in a marketing or promotional email or submit a written request by email to info.titangraphine@gmail.com. Please note that depending on the nature of the withdrawal of consent, we may not be able to continue to provide you with some or all of our products or services.
After we receive notification that you wish to withdraw your consent to receive marketing or promotional materials or communications, it may take up to 30 days for our systems to reflect your withdrawal. Therefore, you may still receive marketing or promotional materials or communications during this period.
If you withdraw your consent to receive marketing or promotional material via a particular communication method (such as SMS), we may still contact you for other purposes about products and services via other communication methods to which you have subscribed (such as email).
You may submit a written request by email to info.titangraphine@gmail.com (a) to withdraw your consent to the collection, use and/or disclosure of your personal data held or controlled by us; or (b) to request deletion of your s personal profile. We will process such requests within a reasonable time of receiving your notice of withdrawal, and it may take up to 30 days for our systems to reflect your withdrawal. Once completed, we will no longer collect, use and/or disclose your personal data except for compliance, regulatory or other lawful purposes.
Management of Personal Data We will use reasonable endeavors to ensure the accuracy and completeness of Personal Data we use or disclose to other organisations. However, you should promptly notify us of any changes to your personal data. We cannot be held liable for the consequences of reliance on inaccurate or incomplete personal data if you do not notify us of any changes.
We will also put in place reasonable security measures to ensure that your personal data is adequately protected and secure, including taking reasonable security measures to prevent any unlawful or accidental access, collection, use, disclosure, copying, modification, leakage of your personal data , lost, damaged, deleted or altered. However, we will not be responsible for any unlawful or accidental access, collection, use, disclosure, copying, modification, disclosure, loss, damage, deletion or alteration of personal data by third parties due to factors beyond our control.
If personal data in our possession is (i) no longer required for any reason related to the purpose for which it was originally collected, or (ii) it is no longer necessary for us to retain it for any other legal or business purpose, we will take steps to ensure that etc. Personal data is destroyed or anonymized.
If personal data is transferred out of Hong Kong, we will handle it in accordance with applicable laws, including: (i) obtaining your consent, unless exempted by applicable law or any other law, and (ii) taking reasonable steps to ensure the overseas receipt of personal data are subject to a standard of protection at least commensurate with applicable law
Third-party cookies Grand Maple Optical uses the services of third party providers who may employ cookies on their website. Advertisements on the Site may be served by third-party agencies. These advertisements may also generate cookies, for example, to track how many people viewed the advertisement. The collection, use and disclosure of information (including personal data) collected by such third-party cookies is subject to the privacy and data protection policies of the third-party provider and is not within our control.
You can refuse third-party cookies through the settings on your browser. Please note that this may result in loss of functionality of the website, limit your use of the website, or delay or affect the operation of the website.
Google Analytics
Grand Maple Optical uses some Google Analytics features. To find out how your data is collected, please click on this link. To learn how to opt out of Google Analytics data tracking, please follow this link.
Grand Maple Optical may use display-based Google Analytics features, including but not limited to the following: Remarketing, Google Display Network Impression Reporting, Double-Click Program Manager integration, and Google Analytics Demographics and Interest Reporting. Using Google Ads Settings, you can opt out of Google Analytics for display advertising and customize Google Display Network advertising.
Grand Maple Optical also uses remarketing in conjunction with Google Analytics to deliver online advertising; third party vendors, including Google, may display Grand Maple Optical advertisements on numerous sites across the Internet. Grand Maple Optical and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookies) together with third-party cookies (such as double-click cookies) to notify Grand Maple Optical based on a visitor's past visits, To optimize and deliver ads, and to report on ad impressions, use of other advertising services, and interactions with those ad impressions and advertising services in relation to visits to Grand Maple Optical.
When you are logged into the Grand Maple Optical website, Grand Maple Optical may use your browsing behavior with the help of Google Analytics to link it with any other data you have previously provided in accordance with this policy.
Contact us If you have any questions concerning your personal data or this policy, or any complaints about our collection, use or processing of your personal data, or questions about how we comply with applicable laws, you can do so in one of the following ways: Contact our Data Protection Officer:
(b) Email address: go here to contact: Data Protection Officer. (c) Office address: Unit 4, 4/F, Kowloon Bay Industrial Centre, 15 Wang Chiu Road, Kowloon Bay, Kwun Tong District, Kowloon. Contact: Data Protection Officer emails and letters should clearly state in the subject line that you are making a data protection inquiry, request or complaint to ensure prompt handling. We will endeavor to deal with any inquiries, requests or complaints promptly and fairly.
Governing Law This policy and your use of the website shall be governed in all respects by the laws of Hong Kong and the parties irrevocably submit to the non-exclusive jurisdiction of the Hong Kong courts.
Updates to Data Protection Policy As part of our efforts to ensure that your personal data is properly managed, protected and processed, we will re-examine our policies, procedures and processes from time to time. In this regard, Grand Maple Optical may update this policy to ensure that it complies with industry trends and any changes in legal or regulatory requirements. We reserve the right to modify the terms of this policy in our sole discretion.
Subject to your legal rights, you agree to be bound by the terms of this policy as updated from time to time on our website. Any revised policy will be posted and available for review on our website https://www.grand-maple.com/privacy-policy/. You hereby agree that if you continue to use our platform and/or services after this policy has been revised, you will be bound by the terms of such revised policy.
We encourage you to visit the website frequently to ensure you are fully aware of our latest policy on personal data protection.
Bylaws Nothing in this policy limits your rights under applicable law.
The terms of this Policy are severable, and if any term or part of this Policy is found or declared to be illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall not affect any other term of this Policy or its part of the provisions, and the remainder of this policy, shall not be affected by such illegal, invalid or unenforceable provision or part of the provisions, continue to have full force and effect, as if such illegal, invalid or unenforceable Terms have never been included in this policy.
This policy will be written in English and Chinese. If there is any inconsistency between the English version and the Chinese version, the English version shall prevail.
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